Shipping policy
Shipping Policy
At UrbanFix, we are committed to delivering your orders quickly, safely, and efficiently. Please review our shipping policy below for complete details.
Order Processing Time
All orders are processed within 2-4 hours. Orders are processed on business days (Monday to Friday, excluding holidays).
Once your order is processed, it will be shipped out promptly.
Shipping Methods & Delivery Time
We offer standard shipping for all orders. Estimated delivery time is:
- Domestic Shipping: 7-9 days
- International Shipping: 15-20 days (if applicable)
Please note that delivery times are estimates and may vary depending on your location.
Shipping Costs
Shipping charges are calculated at checkout.
- Standard Shipping: 100-250
- Free shipping may be available on selected orders or promotions.
Tracking Information
Once your order has been shipped, you will receive a confirmation email with a tracking number. This allows you to monitor your shipment in real-time.
Delivery Issues & Delays
While we strive to deliver your order on time, delays may occur due to unforeseen circumstances such as:
- High demand periods
- Courier delays
- Weather conditions or external disruptions
If your order is significantly delayed, please contact our support team and we will assist you promptly.
Incorrect Address
Please ensure that your shipping address is correct at checkout. UrbanFix is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
International Shipping
We offer international shipping to selected countries.
- Delivery time:15-20 days
- Additional customs fees, duties, or taxes (if applicable) are the responsibility of the customer.